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How To Guides (19)

Klaviyo integration Adding the ‘Digital Downloads’ button to the Thank You page License keys deep dive How to set up streaming fallback Mailchimp integration SproutVideo integration Wistia integration Live streaming Vimeo videos Streaming Read EPUBs online Pre-orders and content updates Managing fraudulent orders Expiring content 'My files/Videos' button code integration Customer Account integration/'My Files/Videos' button integration Create a free order/Set up folders Add files to your Shopify products Migrating to Sky Pilot from another digital downloads app Get started with Sky Pilot

Customisation (8)

Sky Pilot Liquid Reference guide Sending download links in Shopify order confirmation Set up file preview images for digital files Adding a ‘Save to Dropbox’ option to your files Translating delivery pages Selling custom products Customizing emails Customizing digital delivery pages

Additional Features (9)

Integrating FlippingBook with Sky Pilot How to add ‘Agree to Terms and Conditions/Right of Withdrawal checkbox to the checkout Video stamping PDF Stamping Setup your own s3 account Storefront API Download on iOS Cancel your Sky Pilot account File/video protection in Sky Pilot

Subscriptions (5)

Setting up Subscription Plus app video Customer tags Magazine subscriptions with Subscription Plus Setting up all access subscriptions for digital content Overview of the subscription types

Frequently Asked Questions (18)

Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info from Sky Pilot to my email provider? My PDF stamping position is not looking quite right. What can I do? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Customer Account integration/'My Files/Videos' button integration

Allow customers to login to their account and access any purchased files or videos (works with both legacy and new customer accounts)

Step 1: Enable Customer Accounts in your Shopify store

a) Go to Your Shopify Customer Accounts settings

b) Click the Edit button

c) Tick the ‘’Show Login link in the header of online store and at checkout"

d) Click Save

Step 2: Add a "My Files/Videos" button to your website for your logged-in customers

1. Legacy/old customer accounts

a) Go to your Shopify Online Store section, click on Themes, and click on Customize

b) Select Legacy customer accounts

c) Select the App embeds section on the left-hand side, click on the Sky Pilot - Digital Download Link block, and select Profile/Orders/Order status

d) Click Save

2. New customer accounts

a) Go to your Shopify Online Store section, click on Themes, and click on Customize

b) Select Checkout and customer accounts

c) Once the page loads, select the 'Customer accounts' template, and choose between Order Status, Orders and Profile pages

d) On the Profile page, click on 'Add app block' and select Sky Pilot - Digital Download Link

e) On the Orders page, click on 'Add app block' and select Sky Pilot - Digital Download Link

f) On the Order status page, click on 'Add app block' and select Sky Pilot - Digital Download link and/or Sky Pilot - Access Digital Files

Note: Both buttons are placed on the Order status page - the difference is in the placement. One button is added to the entire Order status page template, and the other is added to a specific Order.

g) Click Save

If you need assistance with the above, just reach out; we're available 24/7 and will be more than happy to help!