Categories

How To Guides (19)

Customisation (8)

About Additional Features (9)

Subscriptions (5)

Frequently Asked Questions (19)

Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

PDF Stamping

Sky Pilot supports PDF stamping for additional security on your PDF files, this is included on all plans from Growth and above or available for $9 on all other plans. 

Stamping your PDFs allows you to add customer specific information such as order number, email or name so that customers are less likely to try to distribute your content online. 

To set it up, follow these steps:

1) Navigate to Settings > PDF stamping and enable PDF stamping.

2) From here, you will be able to set global settings such as the information you want to include on the PDF and their position on the file.

3) Adjust the text

You can include text on the stamp and a number of liquid variables. The default is:

Order {{ order_number } for {{ customer.first_name }} {{ customer.last_name }} - {{ customer.email }}

Store data

Name: {{ shop.name }}

Domain: {{ shop.domain }}

Order data

Order date: {{ date }} 

Order number: {{ order_number }}

Customer data

First name: {{ customer.first_name }}

Last name: {{ customer.last_name }}

Email: {{ customer.email }}

4) Adjust the position. 

You can adjust where the stamp will appear on all the pages of your PDFs. The default is position 1, which will show in the top left corner of your documents.

5) From the Products Page enable PDF stamping for each file you want stamped. Here you can also override global settings for a specific file.

6) Start selling

Contact Our Support Team

If there are still issues that aren’t resolved - or you didn’t find what you are looking for, contact our support

Contact Our Support