Categories

How To Guides (19)

Add custom files to specific orders License keys deep dive How to set up streaming fallback Mailchimp integration Snippet placements for popular themes SproutVideo integration Wistia integration Live streaming vimeo videos Streaming Read EPUBs online Pre-orders and content updates Managing fraudulent orders Expiring content 'My files/Videos' button code integration Customer Account integration/'My Files/Videos' button integration Create a free order Add files to your Shopify products Migrating to Sky Pilot from another digital downloads app Get started with Sky Pilot

Customisation (9)

Sending download links in Shopify order confirmation Set up file preview images for digital files Adding a ‘Save to Dropbox’ option to your files Translating delivery pages Selling custom products Liquid reference Customizing emails Customizing digital delivery pages Adding the ‘Digital Downloads’ button to the Thank You/Order Status page

About Additional Features (9)

How to add ‘Agree to Terms and Conditions/Right of Withdrawal checkbox to the checkout Video stamping PDF Stamping Setup your own s3 account Using your own external storage Storefront API Download on iOS Cancel your Sky Pilot account File/video protection in Sky Pilot

Subscriptions (5)

Setting up Subscription Plus app video Customer tags Magazine subscriptions with subscription plus Setting up all access subscriptions for digital content Overview of the subscription types

Frequently Asked Questions (19)

Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do?

Microsoft updated their Edge security protocols which are designed to interrupt downloads of potentially dangerous files. Unfortunately, this marks a lot of completely safe files like yours as dangerous. This is totally outside Sky Pilot's control and is causing a lot of issues throughout the whole internet.

The main point is that Microsoft does not know that your store is safe, and you need to let them know.

Here is how to do it:

1. Create an order for yourself (via Storefront, Admin or Sky Pilot). Add in this order a product that your customers can't download because it's blocked

2. Open the delivery page from Edge. You can download it on any operating system. Try to download the file, it's blocked

3. Click on the three dots on the rightmost part of the download

4. Click on "Report This File as Safe". It will open a new tab with a Feedback to Microsoft title. Select "I am the owner of this website and I want to report an incorrect warning". Proceed to answer all the questions and then in a matter of a few days your customers will be able to download again all your zip files.

As a temporary solution, please instruct your customers that your files are safe, and if they can use another browser they won't see any warnings.

We have also released a small popup that instructs them to change their browser

If your customers want to keep using Edge, they can simply click on the three dots and click on "Keep", the file will be downloaded on their computer.