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How To Guides (19)

Klaviyo integration Adding the ‘Digital Downloads’ button to the Thank You page License keys deep dive How to set up streaming fallback Mailchimp integration SproutVideo integration Wistia integration Live streaming Vimeo videos Streaming Read EPUBs online Pre-orders and content updates Managing fraudulent orders Expiring content 'My files/Videos' button code integration Customer Account integration/'My Files/Videos' button integration Create a free order/Set up folders Add files to your Shopify products Migrating to Sky Pilot from another digital downloads app Get started with Sky Pilot

Customisation (8)

Sky Pilot Liquid Reference guide Sending download links in Shopify order confirmation Set up file preview images for digital files Adding a ‘Save to Dropbox’ option to your files Translating delivery pages Selling custom products Customizing emails Customizing digital delivery pages

Additional Features (8)

How to add ‘Agree to Terms and Conditions/Right of Withdrawal checkbox to the checkout Video stamping PDF Stamping Setup your own s3 account Storefront API Download on iOS Cancel your Sky Pilot account File/video protection in Sky Pilot

Subscriptions (5)

Setting up Subscription Plus app video Customer tags Magazine subscriptions with Subscription Plus Setting up all access subscriptions for digital content Overview of the subscription types

Frequently Asked Questions (18)

Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info from Sky Pilot to my email provider? My PDF stamping position is not looking quite right. What can I do? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Sky Pilot Liquid Reference guide

Sky Pilot allows users to customize their delivery pages and emails using various Liquid variables. Below is a summary of the key objects and their properties:

Order Object

order_number: The order’s unique number.
id: The unique identifier for the order.
date: The date the order was placed.
line_items_with_files: A collection of line items in the order that have files or videos attached.
delivery_url: A URL for the order’s delivery page.
authenticated_delivery_url: A URL that requires the customer to log in to access the delivery page.
customer: The customer who placed the order.

Shop Object

name: The name of your store.

Customer Object

id: The unique identifier for the customer.
orders_with_files: A collection of all orders the customer has placed with files or videos attached.
email: The customer's email address.
enabled: A boolean that indicates whether the customer's account is enabled.
first_name: The customer’s first name.
last_name: The customer’s last name.

Line Item Object

product: The product associated with the line item.
variant: The variant of the product in the line item.
files: A collection of files attached to the line item.
videos: A collection of videos attached to the line item.
id: The unique identifier of the line item.
collections: A collection of all collections that include this line item.
title: The title of the product and variant purchased.
delivery_url: The URL for a page rendered by the line item template.

Product Object

title: The name of the product.
featured_image: The URL of the product's featured image.
id: The unique identifier of the product.

Variant Object

title: The name or title of the product variant.

File Object

filename: The file’s name.
filesize: The size of the file (e.g., 10GB).
content_type: The MIME type of the file.
download_url: The URL the customer uses to download the file.
viewing_url: A URL for viewing the file, though not recommended for secure files.
id: The unique identifier for the file.
download_count: The number of times the file has been downloaded.
download_limit: The maximum number of downloads allowed.
downloads_remaining: The remaining downloads the customer can make.
expires_at: The date when the file access expires.
delivery_url: The URL for a page rendered by the file template, representing only this file.
collection: The collection the file belongs to.