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How To Guides (17)

Klaviyo integration Adding the ‘Digital Downloads’ button to the Thank You page License keys deep dive How to set up streaming fallback (Vimeo/Wistia/Sprout) Mailchimp integration Live streaming Vimeo videos Video Streaming/Delivery Read EPUBs online Pre-orders and content updates Managing fraudulent orders Expiring content 'My files/Videos' button code integration Customer Account integration/'My Files/Videos' button integration Create a free order/Set up folders Add files to your Shopify products Migrating to Sky Pilot from another digital downloads app Get started with Sky Pilot

Customisation (8)

Sky Pilot Liquid Reference guide Sending download links in Shopify order confirmation Set up file preview images for digital files Adding a ‘Save to Dropbox’ option to your files Translating delivery pages Selling custom products Customizing emails Customizing digital delivery pages

Additional Features (8)

Integrating FlippingBook with Sky Pilot How to add ‘Agree to Terms and Conditions/Right of Withdrawal checkbox to the checkout Video stamping PDF Stamping Setup your own s3 account Storefront API Download on iOS File/video protection in Sky Pilot

Subscriptions (3)

Choosing the Right Subscription Type Customer tags Setting up all access subscriptions for digital content

Frequently Asked Questions (19)

How do I cancel my Sky Pilot plan/account? Can I downgrade to the Free Plan? Why am I seeing a "Rate Limit Exceeded" message when downloading files? Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info from Sky Pilot to my email provider? My PDF stamping position is not looking quite right. What can I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Do plays (Watching/streaming) count toward the download/bandwidth limit? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

How To Guides

Sky Pilot Tutorials

Klaviyo integration

Feb 10, 2025

Adding the ‘Digital Downloads’ button to the Thank You page

Jul 03, 2024

License keys deep dive

Jul 03, 2024

How to set up streaming fallback (Vimeo/Wistia/Sprout)

Jul 03, 2024

Mailchimp integration

Jul 03, 2024

Live streaming Vimeo videos

Jul 02, 2024

Video Streaming/Delivery

Jul 02, 2024

Read EPUBs online

Jul 02, 2024

Pre-orders and content updates

Jul 02, 2024

Managing fraudulent orders

Jul 02, 2024

Expiring content

Jun 28, 2024

'My files/Videos' button code integration

Jun 28, 2024

Customer Account integration/'My Files/Videos' button integration

Jun 27, 2024

Create a free order/Set up folders

Jun 27, 2024

Add files to your Shopify products

Jun 27, 2024

Migrating to Sky Pilot from another digital downloads app

Jun 27, 2024

Get started with Sky Pilot

Jun 27, 2024

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