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How To Guides (19)

Add custom files to specific orders License keys deep dive How to set up streaming fallback Mailchimp integration Snippet placements for popular themes SproutVideo integration Wistia integration Live streaming vimeo videos Streaming Read EPUBs online Pre-orders and content updates Managing fraudulent orders Expiring content 'My files/Videos' button code integration Customer Account integration/'My Files/Videos' button integration Create a free order Add files to your Shopify products Migrating to Sky Pilot from another digital downloads app Get started with Sky Pilot

Customisation (9)

Sending download links in Shopify order confirmation Set up file preview images for digital files Adding a ‘Save to Dropbox’ option to your files Translating delivery pages Selling custom products Liquid reference Customizing emails Customizing digital delivery pages Adding the ‘Digital Downloads’ button to the Thank You/Order Status page

About Additional Features (9)

How to add ‘Agree to Terms and Conditions/Right of Withdrawal checkbox to the checkout Video stamping PDF Stamping Setup your own s3 account Using your own external storage Storefront API Download on iOS Cancel your Sky Pilot account File/video protection in Sky Pilot

Subscriptions (5)

Setting up Subscription Plus app video Customer tags Magazine subscriptions with subscription plus Setting up all access subscriptions for digital content Overview of the subscription types

Frequently Asked Questions (19)

Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Wistia integration

Wistia is a streaming platform that allows you to host videos that can be embedded on your site. It provides tools to ensure that your videos are high quality for your viewers.

With our integration with Wistia, you can attach videos to products, when purchased allows your customers to stream those videos right on your store. This also works with expiration, which means that after a certain amount of days after purchase, you can automatically remove access to those videos.

Setup

From your Sky Pilot Admin, go to Settings > Integrations

Select Add Wistia Account

From here, you will be able to add any of your videos to your products, which means that your customers can purchase them to get access to those videos.

Additional Information

We do a sync for new videos a few times a day. Anytime you make changes to your Wistia account (adding, changing or deleting videos) we suggest that you click the Re-import button under Settings > Integrations.