Apple devices are finicky with the file types they allow to be downloaded, and so there have been cases where a customer tries to download a file, their IOS device blocks it, but it increments the download counter anyway and they eventually run out of downloads without ever actually getting the file which can be frustrating. Android doesn't have this issue, as you can normally download files from these types of devices. To allow iOS downloads within Sky Pilot, please review this article.
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How To Guides (19)
Add custom files to specific orders
License keys deep dive
How to set up streaming fallback
Mailchimp integration
Snippet placements for popular themes
SproutVideo integration
Wistia integration
Live streaming vimeo videos
Streaming
Read EPUBs online
Pre-orders and content updates
Managing fraudulent orders
Expiring content
'My files/Videos' button code integration
Customer Account integration/'My Files/Videos' button integration
Create a free order
Add files to your Shopify products
Migrating to Sky Pilot from another digital downloads app
Get started with Sky Pilot
Customisation (8)
Set up file preview images for digital files
Adding a ‘Save to Dropbox’ option to your files
Translating delivery pages
Selling custom products
Liquid reference
Customizing emails
Customizing digital delivery pages
Adding the thank you page ‘Digital Downloads’ button
About Additional Features (9)
How to add ‘Agree to Terms and Conditions/Right of Withdrawal checkbox to the checkout
Video stamping
PDF Stamping
Setup your own s3 account
Using your own external storage
Storefront API
Download on iOS
Cancel your Sky Pilot account
File/video protection in Sky Pilot
Subscriptions (5)
Setting up Subscription Plus app video
Customer tags
Magazine subscriptions with subscription plus
Setting up all access subscriptions for digital content
Overview of the subscription types
Frequently Asked Questions (19)
Is there an option to allow downloads for Android devices?
My customer's are seeing a 404 page when trying to access their download page. What can I do?
How do I add DNS info to Sky Pilot?
My PDF stamping position is not looking quite right. What can I do?
I don't want the description to appear in my download page. How can I make sure it doesn't?
My download page description does not follow HTML standards. What do I do?
Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do?
My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do?
Can I bulk upload attachments to my products in Sky Pilot?
Can I sort the files in my customer's library by order creation date?
Is download limit affected by playing audio/videos?
Any countries where Vimeo is banned?
If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files?
Is there a limit on the number of files that can be added to the products?
Is it possible to add the additional charge to the base price of the product if we add digital content to it?
How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format?
Are there any apps that conflict with Sky Pilot?
What does pending access mean in the “Order” section?
Where do I see the added photo or video or file when I added it to a specific product?
Is there an option to allow downloads for Android devices?
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