How To Guides (15)

Audio Streaming/Delivery Product Already Purchased button integration Klaviyo integration Adding the ‘Digital Downloads’ button to the Thank You page License keys deep dive How to set up streaming fallback (Vimeo/Wistia/Sprout) Mailchimp integration Live streaming Vimeo videos Video Streaming/Delivery Read EPUBs online Pre-orders and content updates Managing fraudulent orders Customer Account integration/'My Files/Videos' button integration Migrating to Sky Pilot from another digital downloads app Get started with Sky Pilot

Customisation (8)

Sky Pilot Liquid Reference guide Sending download links in Shopify order confirmation Set up file preview images for digital files Adding a ‘Save to Dropbox’ option to your files Translating delivery pages Selling custom products Customizing emails Customizing digital delivery pages

Additional Features (10)

Order Email Delivery Delay Scheduled File Releases Link Selling in Sky Pilot Integrating FlippingBook with Sky Pilot How to add ‘Agree to Terms and Conditions/Right of Withdrawal checkbox to the checkout Video stamping PDF Stamping Setup your own s3 account Storefront API File/video protection in Sky Pilot

Subscriptions (2)

Choosing the Right Subscription Type Setting Up Sky Pilot with Your Subscription App

Frequently Asked Questions (19)

Why are my customers stuck in an endless login loop? Why do my customers see a "You must be logged in" message? (Formerly "Invalid Login") How do I cancel my Sky Pilot plan/account? Can I downgrade to the Free Plan? Why am I seeing a "Rate Limit Exceeded" message when downloading files? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info from Sky Pilot to my email provider? My PDF stamping position is not looking quite right. What can I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Do plays (Watching/streaming) count toward the download/bandwidth limit? Any countries where Vimeo is banned? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Sky Pilot Tutorials

How To Guides

15 Articles

Customisation

8 Articles

Additional Features

10 Articles

Subscriptions

2 Articles

Frequently Asked Questions

19 Articles

If there are still issues that aren’t resolved - or you didn’t find what you are looking for, contact our support

Contact Our Support

Explore Our Brands