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How To Guides (19)

Add custom files to specific orders License keys deep dive How to set up streaming fallback Mailchimp integration Snippet placements for popular themes SproutVideo integration Wistia integration Live streaming vimeo videos Streaming Read EPUBs online Pre-orders and content updates Managing fraudulent orders Expiring content 'My files/Videos' button code integration Customer Account integration/'My Files/Videos' button integration Create a free order Add files to your Shopify products Migrating to Sky Pilot from another digital downloads app Get started with Sky Pilot

Customisation (9)

Sending download links in Shopify order confirmation Set up file preview images for digital files Adding a ‘Save to Dropbox’ option to your files Translating delivery pages Selling custom products Liquid reference Customizing emails Customizing digital delivery pages Adding the ‘Digital Downloads’ button to the Thank You/Order Status page

About Additional Features (9)

How to add ‘Agree to Terms and Conditions/Right of Withdrawal checkbox to the checkout Video stamping PDF Stamping Setup your own s3 account Using your own external storage Storefront API Download on iOS Cancel your Sky Pilot account File/video protection in Sky Pilot

Subscriptions (5)

Setting up Subscription Plus app video Customer tags Magazine subscriptions with subscription plus Setting up all access subscriptions for digital content Overview of the subscription types

Frequently Asked Questions (19)

Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Streaming

Sky Pilot integrates with some of the most popular on-demand video streaming services out there. To get started, create an account on the streaming provider of your choice and connect it to your Sky Pilot account.

Step 1: Connect Sky Pilot with your Video Streaming Account

1. Visit the Settings page and click on the Integration option

2. Choose the video hosting account (Vimeo, Wistia, Sproutvideo) and follow the on-screen instructions to connect the accounts

Step 2: Setup Permissions for Vimeo Video

1. Go to your Vimeo admin

2. Upload or Select a Video

3. Select Advanced

4. Select General > Privacy

5. For Who can watch this video? select Hide this video from Vimeo

6. For Where can this video be embedded? Select Specific domains

7. In the Domains section, enter the URL of your store. your-store.com , your-store.myshopify.com and skypilotapp.com

We recommend adding both your custom domain and your myshopify domain

Step 3: Add a Vimeo Video to a Shopify Product

1. Go to Sky Pilot Products section

Connect Vimeo Videos to your products in Sky Pilot

2. Select a product/variant you would like to attach the video to

3. Find the ADD VIDEOS section on the right panel and search for the name of the video you want; once you click on the mentioned, it will be added to the product/variant

Videos stored in any video streaming provider do not count toward your storage limit and streaming does not count against your bandwidth. All Vimeo videos can be delivered; including live videos. To deliver videos that are not publicly available via Vimeo, you will need a paid Vimeo Pro or a larger account with Vimeo.

Note: Before integration, please make sure that Vimeo / Wistia / Sprout are available in the country where you want to do sales.

How to setup streaming fallback

Streaming fallback is a handy tool for ensuring uninterrupted video streaming, even when your primary video providers are down, geo-blocked in your country or blocked by some third-party apps. This guide will walk you through setting up streaming fallback on Sky Pilot using Vimeo, Wistia, or Sprout.