Categories

How To Guides (19)

Add custom files to specific orders License keys deep dive How to set up streaming fallback Mailchimp integration Snippet placements for popular themes SproutVideo integration Wistia integration Live streaming vimeo videos Streaming Read EPUBs online Pre-orders and content updates Managing fraudulent orders Expiring content 'My files/Videos' button code integration Customer Account integration/'My Files/Videos' button integration Create a free order Add files to your Shopify products Migrating to Sky Pilot from another digital downloads app Get started with Sky Pilot

Customisation (9)

Sending download links in Shopify order confirmation Set up file preview images for digital files Adding a ‘Save to Dropbox’ option to your files Translating delivery pages Selling custom products Liquid reference Customizing emails Customizing digital delivery pages Adding the ‘Digital Downloads’ button to the Thank You/Order Status page

About Additional Features (9)

How to add ‘Agree to Terms and Conditions/Right of Withdrawal checkbox to the checkout Video stamping PDF Stamping Setup your own s3 account Using your own external storage Storefront API Download on iOS Cancel your Sky Pilot account File/video protection in Sky Pilot

Subscriptions (5)

Setting up Subscription Plus app video Customer tags Magazine subscriptions with subscription plus Setting up all access subscriptions for digital content Overview of the subscription types

Frequently Asked Questions (19)

Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Download on iOS

iOS Devices such as iPhones and iPads only support downloading of specific types of files(depending on the apps installed, the file type being downloaded, and the version of iOS). Unfortunately, there is no workaround for this as downloads like this are prevented by Apple and this cannot be changed by anyone but Apple.

For this reason, if you are selling videos and your customers are using iOS devices we recommend you use our Vimeo integration to sell streaming access.

For other file types, we recommend trying them out yourself. If the file cannot be downloaded, we recommend you disable iOS downloads and you can do so by following the below steps:

1) Go to the Settings

2) In the Delivery Settings tab, find Allow download on iOS Devices, toggle the bar, and hit Save

Once you do this, customers who try to download on an iOS device will be presented with a message that tells them the file can only be downloaded on a computer and that they will need to download it on a computer and then transfer the files to their iOS device.

iOS 12 does not allow for downloads of video or audio files, while iOS 13+ does allow for this type of download if you have enough cloud storage to download it, the filetype is supported by the version of iOS that is installed on the downloading phone, and the device has the app installed that can open the file.