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使用指南 (19)

客製化 (8)

關於其他功能 (9)

訂閱 (3)

常見問題 (19)

Why am I seeing a "Rate Limit Exceeded" message when downloading files? Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info from Sky Pilot to my email provider? My PDF stamping position is not looking quite right. What can I do? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Klaviyo整合

The integration between Sky Pilot and Klaviyo provides a powerful tool to improve your digital product sales and delivery. 

To set up the integration follow these steps:

1. Find your Private API Key in Klaviyo

a) Go to Account > Settings > API Keys and 'Create Private Key'

b) Select 'Full Access Key'

c) Copy the Private API Key that is generated so you can paste it into Sky Pilot

2. Connect Klaviyo in Sky Pilot

a) Go to Integrations

b) Insert your Private API Key and allow Sky Pilot to tag your products so you can identify whether the order includes a digital item 



3. Disable Sky Pilot emails

a) Go to Email settings

b) Uncheck "Notify Customers of digital content via email" and click ‘’Save’’


Note: You cannot place any Sky Pilot buttons inside your Klaviyo template because Klaviyo does not support this functionality. Instead, we suggest adding a download button to your customer library page (see here how) and explaining in the Klaviyo template that customers need to log in to your store to access their digital content.

Contact Our Support Team

If there are still issues that aren’t resolved - or you didn’t find what you are looking for, contact our support

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