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My customer's are seeing a 404 page when trying to access their download page. What can I do?

If you're seeing a ' The requested URL was not found on this server - 404' message prompt for your customer's download page, please make sure you check the following:

1. Head over to your Shopify Admin and go to Settings > Apps and Sales channel

2. Choose Sky Pilot and go to App Proxy

3. Double-check that the URL ends as .myshopify.com/apps/downloads

If the above solution doesn't work for you; please reach out to our support team for further troubleshooting!

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If there are still issues that aren’t resolved - or you didn’t find what you are looking for, contact our support

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