使用指南 (20)

定制 (8)

关于更多功能 (9)

订阅 (4)

常见问题 (19)

Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?


We decided to release a new feature which will enable you to stamp your videos in the similar manner that you are able to stamp your pdf files. It is very important to mention that this feature will only be available to the merchants who directly contact customer service asking for it to be enabled. 

This is because in order to activate this feature, you will have to create a Cloudinary account.

Once you create a Cloudinary account, we need the following info from you to connect your Cloudinary to your Sky Pilot account:

1. api_key

2. api_secret

3. cloud_name

Once we receive the mentioned, we will add your Cloudinary to your Sky Pilot account and you will be able to connect those to your products.

After you've added your videos, you will see a "video stamping" option available only to Cloudinary videos.

As you can see here, there are various options which you can use to manage your stamping. You can choose the position on screen, the font size, color, and of course the text that will be stamped on to the video.

If you would like to create these conditions only once, and apply them to all of the videos automatically, you can do that easily by going to Settings --> Watermarking.

Once you complete these steps, your customers will get a fully stamped video which will improve the security, prevent illegal sharing, and promote your brand.

Good luck!

Contact Our Support Team

If there are still issues that aren’t resolved - or you didn’t find what you are looking for, contact our support

Contact Our Support