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Användarhandböcker (15)

Audio Streaming/Delivery Product Already Purchased button integration Klaviyo-integration Lägga till knappen 'Digitala nedladdningar' på tack-sidan Licenstangenternas djupdykning Så här ställer du in streaming-reserv Mailchimp-integration Direktsändning av Vimeo-videor Streaming Läs EPUB-filer online Förbeställningar och innehållsuppdateringar Hantering av bedrägliga beställningar Kundkonto integrering/'Mina filer/Videor' knappintegration Flytta till Sky Pilot från en annan digital nedladdningsapp Kom igång med Sky Pilot

Anpassning (8)

Sky Pilot Liquid Reference guide Sending download links in Shopify order confirmation Ställ in förhandsvisningsbilder för digitala filer Lägg till ett alternativ att 'Spara till Dropbox' för dina filer Översättning av leveranssidor Försäljning av anpassade produkter Anpassa e-postmeddelanden Anpassning av digitala leveranssidor

Om ytterligare funktioner (10)

Order Email Delivery Delay Scheduled File Releases Link Selling in Sky Pilot Integrating FlippingBook with Sky Pilot Hur du lägger till 'Godkänn villkor och ångerrätt'-kryssrutan i kassan Videomärkning PDF-stämpling Ställ in ditt eget s3-konto Butiksfronts-API Filmskydd/-skydd av video i Sky Pilot

Prenumerationer (2)

Choosing the Right Subscription Type Inställning av alla tillgångsprenumerationer för digitalt innehåll

Vanliga frågor (20)

What’s the difference between storage and bandwidth? Why are my customers stuck in an endless login loop? Why do my customers see a "You must be logged in" message? (Formerly "Invalid Login") How do I cancel my Sky Pilot plan/account? Can I downgrade to the Free Plan? Why am I seeing a "Rate Limit Exceeded" message when downloading files? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info from Sky Pilot to my email provider? My PDF stamping position is not looking quite right. What can I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Do plays (watching/streaming) count toward download limits or bandwidth usage? Any countries where Vimeo is banned? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

My customer's are seeing a 404 page when trying to access their download page. What can I do?

If your customers see a "The requested URL was not found on this server (404)" error when opening their Sky Pilot download page, the issue is most commonly caused by an incorrect App Proxy configuration in Shopify. The App Proxy is responsible for routing customers from your store to their secure download page, so if it's configured incorrectly, the download page won't be accessible.

To verify your App Proxy settings:

  • In your Shopify Admin, navigate to Settings → Apps and sales channels.
  • Select Sky Pilot and open the App Proxy settings.
  • Confirm that the proxy URL ends with .myshopify.com/apps/downloads and that no additional characters or custom paths have been added.

If your App Proxy is configured correctly but customers are still receiving a 404 error, the issue may be caused by another configuration problem or a temporary Shopify issue. In that case, please contact our support team with your store URL and, if possible, an example download link so we can investigate and help resolve the issue as quickly as possible.

Contact Our Support Team

If there are still issues that aren’t resolved - or you didn’t find what you are looking for, contact our support

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