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Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Integracja z SproutVideo


Introducing our brand new Integration with SproutVideo for all your video hosting needs! SproutVideo provides an easy-to-use all-in-one embedded video hosting solution for your viewers. We support all Sprout privacy settings; including password protection and login protection. 

By integrating with Sprout, customers can access your videos directly through an Embedded player from your store. Connecting your Sprout account to your store using Sky Pilot is a quick 2 step integration. As with other connected videos, you can set a number of days after which the file will expire and a limit to the number of downloads available per order.


1. From the Sky Pilot dashboard you want to head over to Settings > Integrations > Add Sprout Account

2. A second window will pop up asking you to confirm the integration by logging into your SproutVideo account and authorizing Sky Pilot

Once the account is connected to Sky Pilot, you can freely attach your videos to your products. This will allow your customers to purchase the product and access the corresponding video content.

Additional tip:

We do periodic syncs with your video hosting provider a few times during the day. If you upload a new video to Sprout and cannot see it in Sky Pilot, simply hit the Reimport button to refresh the system and pull any updates.


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If there are still issues that aren’t resolved - or you didn’t find what you are looking for, contact our support

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