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Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Moje pliki/Wideo

In case your theme does not offer an 'Add block' section through which you can add Sky Pilot buttons, you can opt-in for a manual installation. The steps are found below:

a) Visit your Shopify themes page

b) Click the Actions button

c) Select Edit Code

d) Select the customers/account.liquid template from the templates folder:

e) Paste the following code to the desired spot:

<p>

  <a href="{% unless routes.root_url == '/' %}{{ routes.root_url }}{% endunless %}/apps/downloads/orders/{{customer.id}}" class="btn button">

    My Downloadable Files

  </a>

</p>

Optional: Add a link to digital goods in the order history page

In this step, you will add a link from the "Order History" page of your store to the page where the customer can view files or videos for that particular order.

Find the instructions below: 

a) Visit your Shopify themes page

b) Click the Actions button

c) Select Edit Code

d) Select the customers/order.liquid template:

e) Paste the following code to the desired spot:

<p>

  <a href="{% unless routes.root_url == '/' %}{{ routes.root_url }}{% endunless %}/apps/downloads/orders/{{customer.id}}" class="btn button">

    My Downloadable Files

  </a>

</p>

If you need assistance with the above, just reach out; we're available 24/7 and will be more than happy to help!

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