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Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?


The integration between Sky Pilot and Klaviyo provides a powerful tool to improve your digital product sales and delivery. We also integrate with Mailchimp, read more about that here.

The integration includes two key pieces of data:

1) Product tags to track when customers make an order that includes a digital item (at product or variant level)

2) Events to track when customers have downloaded or viewed their digital item 'order_delivered'

This will allow you to create specific campaigns to notify customers when they have made an order and to remind them to view their content. 

To set up the integration follow these steps:

1. Find your Private API Key in Klaviyo

a) Go to Account > Settings > API Keys and 'Create Private Key'

b) Select 'Full Access Key'

c) Copy the Private API Key that is generated so you can paste it into Sky Pilot

2. Connect Klaviyo in Sky Pilot

a) Go to Integrations

b) Insert your Private API Key 

c) Allow Sky Pilot to tag your products so you can identify whether the order includes a digital item so you can include a link to access the digital products

3. Disable Sky Pilot emails

a) Go to Email settings

b) Uncheck "Notify Customers of digital content via email" and click ‘’Save’’

4. Add a download link to your Klaviyo emails

a) Add this code to allow customers to access their order

{% assign with_digital_files = false %}

{% for line_item in line_items %}
  {% assign variant = line_item.variant %}
  {% assign product = variant.product %}
  {% assign variant_tag = "variant-<variant-id>-has-digital-downloads" | replace: "<variant-id>", %}
  {% if product.tags contains variant_tag %}
    {% assign with_digital_files = true %}
  {% endif %}
{% endfor %}

{% if with_digital_files %}
  <a href="http://{{shop.domain}}/apps/downloads/orders/view/{{email}}/{{id}}" class="btn">
    Download My Purchases
{% endif %}

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