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Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Asiakastilin integrointi/'Omat tiedostot/Videot' -painikkeen integrointi

Allow customers to login to their account and access any purchased files or videos

1. Legacy/old customer accounts

Step 1: Enable Customer Accounts in your Shopify store

a) Go to Your Shopify Customer Accounts settings

b) Click the Edit button


c) Tick the ‘’Show Login link in the header of online store and at checkout"

       d) Click Save

Step 2: Add a "My Files/Videos" button to your website for your logged-in customers

a) Go to your Shopify Online Store section, click on Themes, and click on Customize

b) Select Legacy customer accounts


c) Select the App embeds section on the left-hand side, click on the Sky Pilot - Digital Download Link block, and select Profile/Orders/Order status

d) Click Save


2. New customer accounts

a) Go to your Shopify Online Store section, click on Themes, and click on Customize

b) Select Checkout and customer accounts

 

c) Select the App embeds section on the left-hand side, click on the Sky Pilot - Digital Download Link block, and select Profile/Orders/Order status

d) Click Save

Note: On Product pages, you can also add a "Product already purchased" button so that a customer is aware that they already have access to the content purchased on this product, and can access their content.

If you need assistance with the above, just reach out; we're available 24/7 and will be more than happy to help!

Note: The theme extension (Add block) feature does not appear? Please reach out to your theme developer or read this article.

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