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Can I downgrade to the Free Plan? Why am I seeing a "Rate Limit Exceeded" message when downloading files? Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info from Sky Pilot to my email provider? My PDF stamping position is not looking quite right. What can I do? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

My PDF stamping position is not looking quite right. What can I do?

PDF stamping can be tricky because each PDF file can have slightly different structures, dimensions, and rendering behaviors. The placement of the stamp is determined by X (horizontal) and Y (vertical) coordinates within the PDF’s coordinate system. These values aren’t fixed — they depend on the specific layout and height of your document.

For example, in our demo store, we use X = 10 (near the left edge) and Y = 580 (close to the bottom for a document height of 600 points). Your ideal values may vary, especially if your PDF has larger margins or a different aspect ratio.

If you notice the stamp appearing too high, too low, or in the middle of the page, we recommend exporting your document from Word (or another text editor) before uploading. Word ensures consistent margin dimensions and page height, which helps the stamp render correctly across pages.

Finally, try to avoid positioning the stamp too close to the top of the page (maximum Y position). Doing so may push it beyond the printable area, preventing it from displaying properly.

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