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Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Tilføjelse af knappen 'Digitale downloads' på tak-siden

Sky Pilot automatically adds a download button to your Checkout page. This will help customers access files directly after purchase. If this is not the case for your theme once you install the app, follow the instructions below to add it:

1. Go to Your Shopify Checkout settings and click on Customize in the first tab

2. Navigate to the 'Thank you' page template and click on Add app block

3. Select 'Sky Pilot - Access Digital Files' and click Save

By default, the button is labelled ‘’Access Digital Content", but you can change this label to anything you want in your Sky Pilot Settings. To do so, follow these steps:

1. Open the Settings tab and click on Delivery Settings

2. Scroll all the way down and find the Button Text field, update the wording per your preference and click Save

Sending download links in Shopify order confirmation

It is possible to send download links in your standard Shopify order confirmation emails. To enable this setting, follow the steps below:

1. Disable Sky Pilot emails

a) Go to Email settings

b) Uncheck "Notify Customers of digital content via email" and click ‘’Save’’

c) Allow Sky Pilot to tag your products so you can identify whether the order includes a digital item so you can include a link to access the digital products.

2. Add download link to Shopify order confirmation

a) In your Shopify settings, head over to Your Order Confirmation Email Template

b) Add the following snippet to your order confirmation template (if you need help with this, we're available 24/7, just reach out and we'll assist):

{% assign with_digital_files = false %}


{% for line_item in line_items %}

  {% assign variant = line_item.variant %}

  {% assign product = variant.product %}

  {% assign variant_tag = "variant-<variant-id>-has-digital-downloads" | replace: "<variant-id>", %}

  {% if product.tags contains variant_tag %}

    {% assign with_digital_files = true %}

  {% endif %}

{% endfor %}


{% if with_digital_files %}

<a href="https://{{shop.domain}}/apps/downloads/customers/{{ }}/orders/{{ }}/shopify_show" class="btn">

    Download My Purchases


{% endif %}


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