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Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?


Customer tags in Smartrr

All customers with an active subscription are tagged with 'Active Subscriber'.

Customer tags in bold subscriptions

All customers on any subscription are always tagged with 'active_subscriber'. 

Therefore from a security point of view you would only want to use Bold if you intend to only have one Subscription plan available.

Customer tags in Subscription Plus

Once you have created your subscription plan, you can create customer tags by navigating to Settings > General.

Scroll to the Tags section and create your customer tag, this can then be added to Sky Pilot.

Bear in mind that the same customer tags are added to all subscription plans, therefore from a security point of view you would only want to use Subscription Plus if you only intend to have one subscription plan available.

Customer tags in Conjured memberships

To find your subscription customer tags in Conjured Memberships, head over to 'Perks' section and turn on Custom Perk

You can then easily copy and paste these into Sky Pilot

Customer tags in Appstle

Find your customer tags. Navigate to Customer Experience > Tagging

If you only have one selling plan you can copy the tag

If you have multiple selling plans, you will want to Add Dynamic Variables to assign the right customer tag to the right selling plan.

To find the selling plan ID, navigate to a product page on your store, select the selling plan and this will update the URL.

You can then substitute this in and type '688127050017appstle_subscription_active_customer' into Sky Pilot

Customer tags in Loop

1) Navigate to Settings > Subscription Tags

2) By default Loop will tag customers with the tag 'Active Subscriber'. You can copy and paste this directly into Sky Pilot.

If you have multiple subscriptions, you will want to add product info to the tag in order to ensure the right customers get access to the right products. For the product name 'Yoga Course', you would copy and paste 'active_subscriber_Yoga Course' into Sky Pilot.


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