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O dalších funkcích (9)

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Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Správa podvodných objednávek

Sometimes your store may receive orders which are considered high risk on Shopify’s fraud analysis tool. Shopify’s built-in fraud tool will notify and mark suspicious orders to bring to your attention. To help with this feature integration, Sky Pilot has additional settings to ensure fraudulent orders are actioned correctly.

To enable Fraud Filter on Sky Pilot, head over to Settings > Delivery Settings > Fraud Prevention.

When enabling this filter, it will temporarily hold off on delivering the digital product to orders that are marked as High risk based on Shopify’s fraud analysis tool. With this feature enabled, you will need to manually approve the delivery of the digital items to an order that is marked as high risk for fraud. 

After reviewing Shopify’s Fraud Analysis, you can decide whether to fulfil the order or not.

If the order is physical or digital, you will need to fulfil or cancel the order both on Shopify and on Sky Pilot. If the order is digital only, you can simply fulfil or cancel the order within Sky Pilot. This can be done on the Sky Pilot Orders page, by allowing or revoking access.

 If you want to cancel the order, you can also refund the customer from Shopify’s order page.

When customers try to access digital content that is Pending Approval, they will see an error message informing them that the merchant is reviewing the order. If access is revoked, customers will see a message informing them that they do not have access. If access is granted, customers will see the digital files as normal.

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