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How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format?

Customers always receive the file in exactly the same format that you uploaded it to Sky Pilot. For example, if you upload a PDF, ZIP, MP4, MP3, or JPG file, your customer will receive that same file type. Regardless of how they access their purchase—whether from the order confirmation email, the customer's order status page, the Customer Account page, or any other access point—they are always directed to a secure Sky Pilot download page where they can access their purchased content. Sky Pilot does not convert or modify your files before delivery; it simply provides secure access to the original files you've uploaded. This ensures a consistent download experience while helping protect your digital content from unauthorized access.

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