자주 묻는 질문

How do I cancel my Sky Pilot plan/account?

Nov 10, 2025

Can I downgrade to the Free Plan?

Oct 02, 2025

Why am I seeing a "Rate Limit Exceeded" message when downloading files?

Aug 11, 2025

Is there an option to allow downloads for Android devices?

Jul 03, 2024

My customer's are seeing a 404 page when trying to access their download page. What can I do?

Jul 03, 2024

How do I add DNS info from Sky Pilot to my email provider?

Jul 03, 2024

My PDF stamping position is not looking quite right. What can I do?

Jul 03, 2024

Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do?

Jul 03, 2024

My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do?

Jul 03, 2024

Can I bulk upload attachments to my products in Sky Pilot?

Jul 03, 2024

Do plays (Watching/streaming) count toward the download/bandwidth limit?

Jul 03, 2024

Any countries where Vimeo is banned?

Jul 03, 2024

If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files?

Jul 03, 2024

Is there a limit on the number of files that can be added to the products?

Jul 03, 2024

Is it possible to add the additional charge to the base price of the product if we add digital content to it?

Jul 03, 2024

How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format?

Jul 03, 2024

Are there any apps that conflict with Sky Pilot?

Jul 03, 2024

What does pending access mean in the “Order” section?

Jul 03, 2024

Where do I see the added photo or video or file when I added it to a specific product?

Jul 03, 2024