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Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Crea un ordine gratuito

You can easily create a free order for a customer to access digital products within Sky Pilot by following the steps below:

1. Go to Orders and click the Add Order button in the top right

2. Enter the customer's email address and select products with files or videos to deliver to the customer; don't forget to Save!

If you have a product that has many files or videos, we kindly suggest you organize these files and videos into folders. It will make your life much easier. To do that, follow these steps:

1. Visit the Sky Pilot Product section

2. Select your product/product variant

3. Click the three vertical dots icon in the top right, select Add Folder and name it however you want

Once you have done this, you can move files or videos from the product into the folder by dragging them over the folder. You can also manage files and videos in a folder by clicking on the folder's name and then adding files or videos to the folder. Lastly, you can drag and drop your files to show them in the order you prefer or need.

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