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Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?


Sky Pilot integrates with some of the most popular on-demand video streaming services out there. To get started, create an account on the streaming provider of your choice and connect it to your Sky Pilot account.

Step 1: Connect Sky Pilot with your Video Streaming Account

1. Visit the Settings page and click on the Integration option

2. Choose the video hosting account (Vimeo, Wistia, Sproutvideo) and follow the on-screen instructions to connect the accounts

Step 2: Setup Permissions for Vimeo Video

1. Go to your Vimeo admin

2. Upload or Select a Video

3. Select Advanced

4. Select General > Privacy

5. For Who can watch this video? select Hide this video from Vimeo

6. For Where can this video be embedded? Select Specific domains

7. In the Domains section, enter the URL of your store. , and

We recommend adding both your custom domain and your myshopify domain

Step 3: Add a Vimeo Video to a Shopify Product

1. Go to Sky Pilot Products section

Connect Vimeo Videos to your products in Sky Pilot

2. Select a product/variant you would like to attach the video to

3. Find the ADD VIDEOS section on the right panel and search for the name of the video you want; once you click on the mentioned, it will be added to the product/variant

Videos stored in any video streaming provider do not count toward your storage limit and streaming does not count against your bandwidth. All Vimeo videos can be delivered; including live videos. To deliver videos that are not publicly available via Vimeo, you will need a paid Vimeo Pro or a larger account with Vimeo.

Note: Before integration, please make sure that Vimeo / Wistia / Sprout are available in the country where you want to do sales.

How to setup streaming fallback

Streaming fallback is a handy tool for ensuring uninterrupted video streaming, even when your primary video providers are down, geo-blocked in your country or blocked by some third-party apps. This guide will walk you through setting up streaming fallback on Sky Pilot using Vimeo, Wistia, or Sprout.

Read more here

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