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Is there an option to allow downloads for Android devices? My customer's are seeing a 404 page when trying to access their download page. What can I do? How do I add DNS info to Sky Pilot? My PDF stamping position is not looking quite right. What can I do? I don't want the description to appear in my download page. How can I make sure it doesn't? My download page description does not follow HTML standards. What do I do? Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do? My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do? Can I bulk upload attachments to my products in Sky Pilot? Can I sort the files in my customer's library by order creation date? Is download limit affected by playing audio/videos? Any countries where Vimeo is banned? If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files? Is there a limit on the number of files that can be added to the products? Is it possible to add the additional charge to the base price of the product if we add digital content to it? How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format? Are there any apps that conflict with Sky Pilot? What does pending access mean in the “Order” section? Where do I see the added photo or video or file when I added it to a specific product?

Protection de fichiers/vidéos dans Sky Pilot

Sky Pilot offers advanced file protection, including but not limited to:

  • Download Limits (Files can only be downloaded a limited(set by you) number of times for each order)

  • Expiring Access (You can set up access to expire after a certain period of time if desired)

  • If the purchaser has an account in your Shopify store, they will be required to log in to access their files and videos

Access Alerts in Sky Pilot

Sky Pilot allows you to be notified if an order is accessed by too many different connections(IP addresses). Once you have been notified, you can easily revoke access to the abused order. To set up access alerts in Sky Pilot, follow the instructions below:

1) Go to Settings

2) Click on the Access abused alerts tab and adjust your alert settings as desired

Can I make all file and video access pages password protected?

Since Sky Pilot integrates with your Shopify customer accounts, as long as the customer has an account, they will be required to log in to view their purchased files or videos.

Obviously, it is not possible to force customers that do not have an account to log in to view their files/videos since they do not have a login and password. Because of this, some shops choose to force all customers to create an account before checking out.

In our experience, it is much better to continue to allow a guest checkout because being forced to create an account can deter customers from ordering in the first place, which can decrease sales. It is actually very rare that a customer will share a link and you can easily set up an access alert in your Sky Pilot settings to notify you when an order has been accessed by an excessive number of IP addresses and then revoke access for these orders.

In some cases, however, it may be necessary to force a customer to create an account before purchasing so that the customer will be forced to log in to view their files/videos. This can be done by editing your cart template in your Shopify theme to not display a checkout link unless the customer is logged in and instead display a login link.

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