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How to Remove Loox Reviews from Shopify

How to Remove Loox Reviews from Shopify
How to Remove Loox Reviews from Shopify

Table of Contents

  1. Introduction
  2. Understanding the Need to Remove Loox
  3. Steps to Remove Loox Reviews from Shopify
  4. Conclusion
  5. Frequently Asked Questions

Introduction

Are you fed up with an unrelenting popup on your Shopify store promoting a "$5 friend referral"? Removing Loox reviews and its related features from your Shopify store can be daunting if the usual deletion methods don’t work as expected. Knowing precisely how to eradicate these elements correctly is crucial to maintaining your store's professional look and ensuring smooth functionality. In this guide, we will take you through each step to effectively remove Loox reviews from your Shopify store, ensuring no residual code is left behind.

By the end of this blog post, you'll understand how to:

  • Identify and delete any Loox code
  • Verify correct removal
  • Avoid any further charges
  • Keep your store running smoothly after deletion

Let’s start our journey to a cleaner Shopify store without persistent Loox features.

Understanding the Need to Remove Loox

Before diving into the technical how-to, let's explore why you may want to remove Loox reviews from your Shopify store. Reasons include:

  • Shift in business strategies
  • Prevention of unwanted pop-ups
  • Simplifying your store's code
  • Reducing the clutter and improving site speed

Understanding these motivations will help you approach the removal process with clarity and purpose.

Steps to Remove Loox Reviews from Shopify

Step 1: Uninstall the Loox App

The first and most straightforward step is to uninstall the Loox app from your Shopify admin panel.

  1. Navigate to your Shopify Admin Panel
  2. Click on 'Apps' found in the left-hand menu.
  3. Find Loox in the listed apps.
  4. Click the delete button next to Loox and confirm the action.

Step 2: Remove Residual Code

Even after uninstalling the app, remnants of Loox code may remain in your store's theme files. Here's how to clean it up.

Step 2.1: Locate and Delete Snippets

  1. Go to 'Online Store' in your Shopify admin and click on 'Themes'.
  2. Click 'Actions' next to your current theme and select 'Edit Code'.
  3. In the theme code editor, look for and delete the following lines:
    {{ shop.metafields.loox["global_html_body"] }}

    <div data-id="{{ product.id }}" data-rating="{{ product.metafields.loox.avg_rating }}" data-raters="{{ product.metafields.loox.num_reviews }}"></div>
<div id="looxReviews" data-product-id="{{product.id}}" class="loox-reviews-default"></div>
<div id="looxCarousel" data-show-more="true"></div>

Step 2.2: Check for Additional Instances

  1. Use the search function in the theme editor to find any instance of ‘Loox’.
  2. Remove or comment out these lines as necessary, ensuring you do not disrupt other functionalities.

Step 3: Verify Complete Removal

After removing the code snippets, it's vital to check if all Loox features are completely removed from your store.

  1. Clear cache to ensure old data isn’t being loaded.
  2. Go to your homepage and several product pages to ensure no Loox elements are visible.
  3. Use an incognito browser window for unbiased checking.

Step 4: Follow Up on Charges

To avoid ending up with unexpected charges, it’s essential to verify cancellation on the billing front.

  1. Check Shopify Billing Cycle: Navigate to 'Settings' > 'Billing' in the Shopify admin.
  2. Look for Last Charges: Confirm there are no pending charges for Loox.
  3. Contact Loox Support: If charges persist or if you need to erase all stored data, reach out to Loox support at support@loox.io.

Step 5: Test Your Store

Once the app and its code are removed, test your store for smooth functionality.

  1. Check loading speed: Use tools like Google PageSpeed Insights.
  2. Check for Errors: Navigate through various sections to see if any functionalities are affected.
  3. Monitor customer interactions: Ensure their experience is seamless.

Conclusion

Removing Loox reviews from your Shopify store could significantly improve user experience and site performance. Following these steps ensures the thorough removal of all related code, preventing unexpected issues and charges.

Key Takeaways

  • Uninstall the app from Shopify Admin.
  • Carefully check and delete all residual code.
  • Verify all traces of Loox are removed.
  • Follow up on any billing issues.
  • Proactively test your store post-removal.

By conscientiously managing the apps and code on your Shopify store, you can maintain a clean and efficient e-commerce platform tailored to your specific business needs.

Frequently Asked Questions

Q: Will uninstalling Loox delete my customer reviews? A: No, Loox saves your reviews and settings temporarily for easy reinstallation. However, you need to contact their support to permanently delete data.

Q: Can I re-install Loox after removing it? A: Yes, reinstallation is straightforward through the Shopify app store, though doing so might reinstate previous settings.

Q: What do I do if I find a leftover piece of Loox code after uninstallation? A: If you’re unsure about removing code snippets, reaching out to Loox support or a Shopify expert is advisable.

Q: How can I prevent future unwanted app charges? A: Regularly review app subscriptions in the Shopify dashboard and keep track of your billing cycle.

By following the guidelines in this post, store owners can confidently remove Loox from their Shopify store, ensuring uninterrupted operations and a cleaner user experience.