How to Add a Track Order Page on Shopify

Table of Contents

1. Introduction
2. Why Add a Track Order Page to Your Shopify Store?
3. Steps to Add a Track Order Page on Shopify
4. Recommended Tracking Apps
5. Troubleshooting Common Issues
6. Conclusion
7. FAQ

Introduction

Imagine your customers eagerly awaiting their purchases, constantly checking their inbox for shipping updates. Yet, you’re swamped dealing with customer inquiries about order statuses. This scenario is a common pain point for many Shopify store owners. What if there’s a way to minimize this influx of queries and simultaneously enhance the customer experience? Adding a “Track Your Order” page to your Shopify store is the solution!

In the digital age, customers expect to track their orders with ease. Not only does this feature streamline your operations, but it also provides a professional touch, fostering greater trust in your brand. This blog post will guide you through the steps to integrate a track order feature on your Shopify store effectively. By the end of this article, you’ll have a comprehensive understanding of how to set up a tracking page, the benefits it offers, and how to optimize it further to improve customer satisfaction.

Why Add a Track Order Page to Your Shopify Store?

Enhancing Customer Experience

One significant advantage of having a tracking page is the transparency it provides. Customers can easily monitor their order’s progress without reaching out to you. This self-service option reduces friction, making the shopping experience more enjoyable and trustworthy.

Reducing Customer Service Workload

Tracking orders themselves means fewer emails and calls to your customer service team. This reduction in inquiries allows your team to focus on more complex issues, thereby improving overall efficiency.

Boosting Professionalism

A dedicated tracking page shows that your store is well-organized and customer-focused. It creates a sense of reliability and professionalism, encouraging customers to return for future purchases.

Steps to Add a Track Order Page on Shopify

Step 1: Create a New Page

1. Navigate to Shopify Admin: Go to your Shopify Admin dashboard.
2. Create a New Page: Select “Online Store” > “Pages” > “Add Page”.
3. Title Your Page: Name your new page “Track Your Order” or something similar.
4. HTML Mode: Click on “Show HTML” in the page editor.

Step 2: Embed the Tracking Widget

1. Choose a Tracking Widget: Use a service like Trackdog, which offers easy-to-embed tracking widgets.
2. Copy the Embed Code: Trackdog provides three styles of tracking buttons. Choose one and copy the corresponding embed code.
3. Paste the Code: Return to your Shopify Admin, paste the embed code into the HTML editor of your “Track Your Order” page, and save it.

Step 3: Add the Page to Your Navigation

1. Go to Navigation: In your Shopify Admin, navigate to “Online Store” > “Navigation”.
2. Edit Menu: Depending on where you want the tracking page link to appear, choose either the “Main menu” or “Footer menu”.
3. Add Menu Item: Click “Add menu item”, enter a name like “Track Your Order”, and link it to the new page you created.
4. Save Changes: Click “Save” to update your store's navigation.

Step 4: Customize Your Tracking Page

While the steps above will create a functional tracking page, it's beneficial to customize it for a seamless user experience.

1. Header and Instructions: Provide a brief explanation of how to use the tracking page.
2. Styling: Use custom CSS to align the widget with your store’s branding.
3. Include FAQs: Add a section at the bottom of your tracking page for frequently asked questions about shipping and tracking.

Recommended Tracking Apps

Parcel Panel

Parcel Panel supports over 1200 carriers worldwide and offers a customizable tracking page. The app not only allows customers to track their orders but also enables upselling by displaying relevant product recommendations.

AfterShip

AfterShip integrates seamlessly with Shopify, offering multiple tracking solutions and automated notifications to your customers, ensuring they remain updated.

Track123

Track123 offers an automatically generated tracking page upon installation. With multiple customizable styles, it’s a versatile and user-friendly option for maintaining a professional tracking system.

Troubleshooting Common Issues

Despite following the steps correctly, some store owners may encounter issues such as tracking numbers not displaying correctly or customers not receiving tracking updates. Here’s how to address these common problems:

Issue: Tracking Page Not Displaying Properly

1. Check Embed Code: Ensure you’ve copied and pasted the correct embed code without any modifications.
2. Theme Conflicts: Sometimes, the theme’s CSS can interfere with the tracking widget. Test with a different theme or consult a Shopify expert for a tailored solution.

Issue: Tracking Numbers Not Updating

1. Sync Issues: Ensure your tracking app is properly synced with your Shopify store. Sometimes, a manual sync is required for newly installed apps.
2. Documentation: Refer to the app’s documentation for specific troubleshooting steps and customer support options.

Conclusion

Adding a "Track Your Order" page to your Shopify store is not just a feature — it's a necessity in today's e-commerce landscape. By following the steps outlined in this guide, you’ll be able to set up a professional tracking system that enhances customer satisfaction and reduces your support workload.

By proactively including a tracking page, you offer transparency and reliability, boosting your store’s reputation and fostering repeat business. Don’t let the fear of customer service overload overshadow your potential; implement a tracking page today for a seamless, professional shopping experience.

FAQ

How do I add a track order page on Shopify?

Navigate to Shopify Admin > Online Store > Pages, create a new page, and embed a tracking widget using a service like Trackdog. Add this page to your store’s navigation.

Which tracking app is the best for Shopify?

Parcel Panel and AfterShip are highly recommended for their robust tracking features, customization options, and seamless integration with Shopify.

What should I do if tracking numbers aren’t updating?

Ensure synchronization between your tracking app and Shopify. Consult the app’s support and documentation for additional troubleshooting steps.

Can I customize the tracking page?

Yes, you can customize the tracking page using HTML and CSS to match your store's design. Adding instructions and FAQs can also enhance the user experience.

With this insightful guide, you're well-equipped to create a winning "Track Your Order" page on Shopify, thus offering a seamless customer experience that will help in growing your business sustainably.